Terms & Conditions

ORDERING

PLACING YOUR ORDER

As part of the checkout process, you will be agreeing to our Terms and Conditions when you click the Pay Now button. Please review your shopping cart carefully before placing your order. Your shopping cart will indicate if any of the items you have selected are on backorder and may be delayed. You will have the opportunity to remove any backordered items from your shopping cart before placing your order. Please note that once you have placed your order and affirmatively accepted the Terms and Conditions, any in-stock items will begin processing and you will not have the right to cancel in-stock items. However, you may return any item in accordance with our Return Policy. Backordered items may still be cancelled in accordance with our policy Cancellation of Backordered Merchandise.

PAYMENT

Payment Options – We accept Visa, Mastercard, American Express, Discover, Paul Fredrick gift cards, Shop Pay, Meta Pay, GPay and Paypal. If you wish to pay by check, you can contact Paul Fredrick Customer Service at customerservice@paulfredrick.com to place your order.

PAYMENT CAPTURE

The payment method you have chosen may be charged in full when you place your order, complete the final checkout, and thereby accept our Terms and Conditions. Payment capture will consist of all items on your order, including any backordered items, in-stock merchandise, gift cards, services, gift wrap, sales tax and shipping charges, if applicable. Some orders that include only in-stock merchandise may be charged at the point of shipment.

ORDER STATUS

To check your order status, contact Paul Fredrick customer service at customerservice@paulfredrick.com.

SALES TAX

Paul Fredrick is required to collect sales tax where applicable on certain merchandise, shipping and services (i.e. monogramming, alterations and gift wrapping). In the rare event there is an outage of our sales tax system, an estimate of sales tax may be included in your order. Once your order ships, the required sales tax will be recalculated and added to your original order.

In the event that no sales tax is collected on your order, you are advised to consult your tax advisor or your state's online website to determine whether you are required to remit use tax to your state.

If you are exempt from the collection of sales tax, please contact us prior to ordering. We will require a valid exemption certificate before completing your order.

AFTER YOUR ORDER PLACEMENT

CONFIRMATION NOTICE

Upon placing your order, you should receive an email confirmation to the email address you have given us. The email will list a description of the items you ordered, the prices, and the status of availability. There may be situations where some of your merchandise has been backordered. Your confirmation notice will include an estimated date of shipment for both in-stock and backordered merchandise.

FOLLOW UP NOTICES

We will notify you via email when an item you ordered is being shipped per our Shipping Policy below.

ORDERS IN STOCK

We anticipate that all merchandise in stock at the time you place your order will be shipped per the estimated dates in our Shipping Policy. We will send you an email notifying you when the in-stock items have shipped.

BACKORDERED MERCHANDISE

We will send you an email when a backordered item has been processed for shipment. Please note that the arrival of backordered merchandise is outside of our control, and estimated dates may change, but we will do our best to keep you apprised every step of the way. You can always check your order status at any time during this process by contacting Paul Fredrick customer service. Our email updates are deemed sufficient notice to you of the status of your backordered items and our right to retain your payment during the processing, shipping, and delivery periods. Our notice is deemed given when we send the notice to your last known email address. Our notices do not require an affirmative response from you to be deemed given, but you may contact us about your order at any time for updates or to initiate a refund per our Refund Policy below. We may cancel certain delayed backordered items, in which event we will promptly notify you by email at your last known email address. Please see the section titled Cancellation of Backordered Merchandise for more details on cancelled orders and refund procedures.

PRICE ADJUSTMENT POLICIES

If an item you purchased from Paul Fredrick goes on sale for a lower price within 14 days of the date of original purchase, we will refund the difference upon request.

CANCELLATION OF ORDERS

CORRECTIONS OF ERRORS AND INACCURACIES

While we try to ensure accuracy on our website and in our catalogs, typographical errors on pricing or descriptions may occur. We reserve the right to correct any errors, omissions or inaccuracies and to cancel or refuse any order based upon an incorrect price or description. We also reserve the right to cancel any order placed beyond the limits of our promotional offers. Such corrections or cancellations may be made even after an order is submitted and accepted.

CANCELLATION of BACKORDERED MERCHANDISE

We reserve the right to cancel one or more backordered items in your order if we reasonably determine, in our sole discretion, that the backordered item will be delayed for an extensive period. If we cancel any of your backordered items, we will promptly notify you at your last known email address. This notification will include when to expect your refund.

Customers may cancel a backorder at any time for store credit or refund by contacting customer service at customerservice@paulfredrick.com or call 1-800-247-1417.

SHIPPING POLICY

Shipping timelines below are estimates only and reflect the total order processing and shipping times of merchandise in stock and per country at the time you placed your order. Backordered merchandise will be shipped on an “as available” basis per our Backorder Shipping Policy below. You can always check your order status by contacting Paul Fredrick customer service at customerservice@paulfredrick.com.

USA

ESTIMATED ARRIVAL OF MERCHANDISE

Estimates provided are based on average arrival times that we typically see when delivering packages to our customers. These are not guaranteed dates, as there are many factors beyond Paul Fredrick's control that can delay a package. We cannot be held responsible if the delivery is not made in the estimated delivery window.

For orders with monogramming, expect an additional 2 business days for processing. Orders will ship with your selected method after the monogramming is complete. For orders with alterations, expect an additional 3 business days for processing. Orders will ship with your selected method after the alterations are complete.

Order Processing

Most non-customized orders are processed in 1 business day. All packages are shipped on business days only. Most carriers deliver Monday through Friday, excluding Holidays. Allow 2 additional business days for processing of monograms, engraving and gift services. Alterations can take 5 business days to process. Changes cannot be made to in-progress orders.

Backordered Items - US

Backordered items will be shipped separately via Regular ground shipping when available, at no additional shipping cost to the customer.

Backordered Items - International Orders

For international orders, items will ship as available. All applicable duties, taxes and handling fees are not included in our prices. These charges are the customer's responsibility and must be paid by the customer to the delivering agent upon delivery. All pricing is in U.S. funds.

International Customers please contact us for Returns and Exchanges instructions.

If you have any questions, e-mail us at customerservice@paulfredrick.com or call customer service at 1-800-247-8162 Mon - Fri between the hours of 8:00am - 11:00pm EST.

Canada

All International orders require a phone number to process. Orders can not be delivered without a valid phone number.

Backordered items will ship as available.

All applicable duties, taxes and handling fees are not included in our prices. These charges are the customer's responsibility and must be paid by the customer to the delivering agent upon delivery. All pricing is in U.S. funds.

For Returns & Exchanges please contact us for instructions.

PLEASE NOTE: Standard delivery time of 6 to 8 days from shipping date. Customs inspections may delay the arrival of orders.

All International orders require a phone number to process. Orders can not be delivered without a valid phone number.

All applicable duties, taxes and handling fees are not included in our prices. These charges are the customer's responsibility and must be paid by the customer to the delivering agent upon delivery. All pricing is in U.S. funds.

For Returns & Exchanges please contact us for instructions.

OTHER COUNTRIES

PLEASE NOTE: Standard shipping to a physical street address will be shipped with delivery time of 6 to 8 days from shipping date. Orders shipping to P.O. Box addresses will have a delivery time of 12-20 days. Customs inspections may delay the arrival of orders.

All International orders require a phone number to process. Orders can not be delivered without a valid phone number.

Backordered items will ship as available.

All applicable duties, taxes and handling fees are not included in our prices. These charges are the customer's responsibility and must be paid by the customer to the delivering agent upon delivery. All pricing is in U.S. funds.

For Returns & Exchanges please contact us for instructions.

Currently we DO NOT ship to following countries;

*Above list subject to change without notice

SIMPLE RETURNS & EXCHANGES

RETURN POLICY

SIMPLE RETURNS & EXCHANGES

After you receive an item, you may return that item within 90 days of delivery and receive a prompt refund of the item purchase price.

After 90 days, a pro-rated refund will be issued for any item returned in original condition based on the item and its age. Please contact us at 1-800-247-8162 and we will be happy to provide you with the amount available for refund.

Fill out the return form, located on your packing slip, note the items being returned along with a request for a refund, and enclose in your package. Then choose one of the shipping methods below.

Refunds are normally processed within 2 business days after receipt of your return, and may take an additional 3-5 business days before it appears on your bank statement.

Using the Paul Fredrick Pre-Paid Label

Use this "Create Return Label" link to return your package to us.

Just click on the link, fill in your information and print out the pre-paid label.

Take the package to a UPS facility, UPS dropbox, or UPS driver.

If requesting a refund, a $9.99 return shipping fee will be deducted from your total (fee does not apply to exchanges or return for store credit)

Keep a copy of the return tracking number to follow its progress. We would also ask for that tracking number if you contact us for a status update.

Depending on your location, it may take up to two weeks for us to receive your return package. Once processed, you will be sent an email notification. If you have an exchange that is time sensitive, we recommend contacting us to discuss our "Paid Exchange" program.

Note: When entering the "Order #" please only use the numbers that can be found on your packing slip or order confirmation. If the number on your packing slip or order confirmation contains any dashes, please exclude those from the "Order #" form. If you are still having trouble, please contact customerservice@paulfredrick.com or call 1-800-247-1417.

Using a Carrier of your choice

When using a carrier of your choice, we recommend insuring your package for the full value of the items; then send to:

Paul Fredrick Returns
350 Omega Parkway
Shepherdsville, KY 40165

Please keep a copy of the return tracking number. Return shipping is not refundable.

EXCHANGE POLICY:

A guaranteed perfect fit. Free exchanges.

We GUARANTEE a perfect fit. If you are not completely satisfied, please contact us at 1-800-247-8162 or customerservice@paulfredrick.com so that we may have an opportunity to make it right.

EXCHANGE POLICY:

A guaranteed perfect fit. Free exchanges.

Exchange Policy

A GUARANTEED PERFECT FIT. FREE EXCHANGES.

We GUARANTEE a perfect fit. If you are not completely satisfied, please contact us at 1-800-247-8162 or customerservice@paulfredrick.com so that we may have an opportunity to make it right.

Exchanges

Exchanges are free within 90 days.

Complete the return form, which is located at the bottom of your packing slip. Note which items are being returned, along with the items requested in exchange. Then choose from one of the shipping options above. Once received, your replacement item(s) will be sent to you with no additional shipping fee.

Expect your replacement order to ship 2-4 business days after your return has been received.